HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products. Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard Enterprise products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance. Software support for HPE Networking products provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available. In addition, HPE Foundation Care Exchange provides electronic access to related product and support information, enabling any member of your IT staff to locate commercially available essential information.

Point clés

• Engagement avec les experts HPE par téléphone / messagerie électronique
• Diagnostic des problèmes et support
• Informations et services d'assistance électronique via le centre d'assistance HPE
• Accès aux mises à jour des microprogrammes et des logiciels
• Pièces et équipement de rechange
• Gestion des remontées pour les composants HPE
• Support logiciel collaboratif sur les principaux systèmes d'exploitation tiers pour le matériel x86